Please contact us at houseofpaduka@gmail.com with the exact details of the item you received and someone from our customer support team will be happy to help straighten it out for you!

We aim to offer a refund in case of the wrong item delivered to you.

Full refund if you don’t receive your order or it gets misplaced by the courier company then only.

Please contact us at houseofpaduka@gmail.com for this issue.

Be sure to take clear pictures of the item and opening video is compulsory before you send it, in case of damages occur during shipping. 

Once we receive the damage return product, you’ll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5-7 business days. Contact us at houseofpaduka@gmail.com if you have any questions on this process.

Many of the product photos on our website are computer renderings. Please keep in mind that there might be a slight difference in colours due to different computer monitor settings. The actual product may look slightly different due to photographic lighting sources.

If you would like to purchase another item and have already completed your order, you will need to place another order. If you need help placing an order, feel free to contact us at houseofpaduka@gmail.com.

We’re sorry for the inconvenience, but we are unable to apply coupon codes after you’ve already completed your purchase.

No worries, we can send it to you!  Just contact us at houseofpaduka@gmail.com and we’ll resend it to you.

The best way for us to find your order when you contact us is to include your order number found in your order confirmation email. If you can’t find your order number, we can find your order with the email you used to place the order.

We accept all major credit and debit cards, including Visa, MasterCard, etc. We accept  Gpay, Paytm, and all UPI ids for online payment. we also accept pre-paid gift cards from  all major banks (Visa, MasterCard)

Unfortunately we cannot accept any payments via the mail, including cash, check, or money order.

Yes, it is 100% secure. We work with one of the leading global payment providers and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

We currently do not offer expedited shipping.

We aim to dispatch the goods within 7 to 21 days, though most of the items are usually shipped sooner.   

Please contact us at houseofpaduka@gmail.com immediately once you have placed your order, One of our customer support team members will help you. Unfortunately, Once your item has shipped, you can no longer change your shipping address.

Yes we can ship your all orders together as soon as we receive the order mail.

Once we ship something it may take 5 – 10 business days for tracking information to update with initial shipping information. If after 10 business days the shipment tracking has still not updated, or if your shipment stops updating before delivery, please contact us at houseofpaduka@gmail.com and we can help get to the bottom of it.

Once we ship shipment, the logistic team is responsible for delivering the shipment safely and securely. Please Contact us at houseofpaduka@gmail.com and we can help get to the bottom of it.

We always aim to make 3 attempts to deliver your product. If you are not available on the 3rd attempt as well, the product is returned back to our warehouse.

In exceptional cases, we still try to make an attempt if the product is still with the courier office in your area, however we can’t always guarantee it.